Claims
Claims
At First Peoples Insurenace, one of our greatest assets is our claims service. We pride ourselves on our ability to deliver a supportive, pro-active and outstanding claims experience.
We know and understand that any incident leading to an insurance claim can be challenging. Therefore when a claim occurs, our dedicated claims team knows you want the process to be effortless, effective and efficient.
We are here to work with you to deliver both on our promise, and to work with your insurer to achieve the best claims service and outcome possible for you. We manage the entire process from lodgement to through to settlement, to maximise your entitlement.
OUR EXPERIENCE
Our Claims team pride themselves on their ability to deliver a supportive, proactive and outstanding experience. With over 50 years of extensive insurance and claims handling knowledge, our team is adept at assisting with the process of a claim, liaising with insurers on your behalf and keeping you updated throughout the entire process.
YOUR FULL ENTITLEMENT
When overseeing a claim on your behalf with an Insurer, we will endeavour to achieve the best possible settlement outcome. We will seek full entitlement on your behalf according to the policy conditions and limits.
DEDICATED CLAIMS TEAM
When the need arises for a claim to be lodged on your Insurance policy, First Peoples Insurance has a full-time and dedicated claims team that will handle the claim process from start to finish on your behalf. They will liaise with Insurers and keep you up to date throughout the entire process. We take the worry away.
Lodging a Claim
During office hours, please call 1300 310 333 to speak to a member of our experienced claims team.
In an emergency after hours, please contact your First Peoples Insurance Insurance Adviser directly. Find their details here.
Or you can complete the online form below and we will contact you the very next business day. This option is quick and easy, and gives us all the information we need.
Incident Photos. Please take photos when an incident occurs. See the description of what we need -> and send to admin@firstpeoplesinsurance.com.au
Incident Photos
Take photos when an incident occurs.
For Home
Damaged item/s: Very important, especially if you need to throw the item away – e.g. Food Spoilage.
For Motor
Damage to your vehicle and any other involved.
Location of the accident, including line markings, signage or traffic lights.
Photos of your driver’s licence (front and back), including any other vehicle’s drivers licence if there’s a third party involved.
What to do if an incident occurs
1. If damage or loss of property occurs:
- Ensure the remainder of your property is not exposed to further loss or damage.
- Immediately contact First Peoples Insurance Brokers.
- If the loss is a result of burglary, theft or malicious damage notify your nearest police station immediately.
- Obtain quotes for the repair and/or replacement of the damaged or lost property.
- If a major loss occurs, your insurer will appoint an assessor to inspect the damage and authorise repairs or replacement. In the meantime, do not dispose of any salvage without authorisation from your insurer or the assessor appointed to act on their behalf
2. If a claim is made by a third party:
- DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES
- Ask the third party to submit their claim in writing.
- Immediately contact First Peoples Insurance
- Forward all documentation received to First Peoples Insurance.
3. If damage is sustained by insured motor vehicles:
- DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES
- Immediately contact First Peoples Insurance as some insurers allow telephone lodgement of motor vehicle claims.
- If you have a preferred repairer, obtain a quote for repairs, otherwise, contact First Peoples Insurance for the names of insurer-recommended repairers in your area.
- For claims lodged via First Peoples Insurance’s office, please forward all documentation, including the claim form to us.